Privacy Policy and Terms & Conditions

01Definitions

For the purposes of this document:

User / Visitor

Any person who accesses and browses the VULIX website without having signed a service agreement.

Client

Any individual or legal entity that hires one or more VULIX services, whether by purchase or rental.

Purchase Service

Web or digital development in which the client acquires ownership of the website and its administrative access, after full payment or the agreed installments.

Rental Service / WaaS

A website or digital product provided as a monthly subscription and technically and operationally managed by VULIX. The client obtains a right of use, not ownership of the code or infrastructure.

Personal data

Any information linked or referring to an identified or identifiable natural person (data subject).

Sensitive data

Personal data relating to a person’s physical or moral characteristics or to facts or circumstances of their private life or intimacy, such as ethnic or racial origin, political, union or trade association membership, religious or philosophical beliefs, health data, sex life or sexual orientation, biometric data and socioeconomic status.

Data subject

The natural person to whom the personal data refers.

Controller

The person or entity that decides on the purposes and means of processing personal data. For the data of its users and clients, the controller is VULIX.

Processor

A person or entity that processes personal data on behalf of and following the instructions of the controller.

Data processing

Any operation or set of operations performed on personal data, including collection, storage, use, disclosure and deletion.

Agency

Chile’s Personal Data Protection Agency (Agencia de Protección de Datos Personales), the supervisory authority created by Law No. 21,719.

Cookie

A small text file stored on the user’s device to remember preferences and enable website features.

Associated platforms

Third-party services integrated into VULIX’s operations, such as hosting providers, payment gateways, web analytics tools and communication services.

02Personal data we collect

2.1 Identification and contact data

• Full name
• Email address
• Phone or WhatsApp number
• Company or business name
• Tax ID (when required to issue invoices or receipts)
• Physical or business address

2.2 Business and project data

• Type of service requested
• Main goal of the project
• Business sector or industry
• Estimated timeline
• Information about the current website (if any)
• Text, images, logos, videos and other content provided by the client to deliver the service
• Access credentials to platforms when needed for development (handled securely and confidentially)

2.3 Billing and payment data

• Business address for issuing tax documents
• Tax information (tax ID, legal name, line of business)
• Record of down payments and installments
• Monthly payment history for rental services
• History of invoices and receipts issued

VULIX does not store full bank card details or sensitive financial account information. Payments are processed exclusively through secure, certified third-party platforms.

2.4 Technical and browsing data

For security and operational reasons, the server hosting the website logs data such as:

• Device IP address
• Device type, operating system and browser version
• Date and time of the visit and pages requested
• Traffic source (organic search, referrals, social media, campaigns)

If analytics or marketing tools that record browsing behavior (clicks, scrolling, time on page) are enabled in the future, they will only be activated with the user’s prior consent, as described in section 12.

2.5 Sensitive data

VULIX does not request or need sensitive data to provide its services. We ask users and clients not to send it. If received unintentionally, it will be deleted.

03Purposes of processing

Personal data will be used exclusively for the following specific, explicit and lawful purposes:

• (a) Handling requests, contact messages and initial assessments.
• (b) Evaluating projects and preparing proposals, quotes and tailored assessments.
• (c) Establishing pre-contractual and contractual relationships with clients.
• (d) Performing web development contracts under the purchase or rental model.
• (e) Creating, designing, customizing, publishing and maintaining websites and digital products.
• (f) Managing and recording down payments, installments and monthly fees.
• (g) Providing technical support and corrective and preventive maintenance.
• (h) Sending operational, administrative or technical communications related to the contracted service.
• (i) Sending commercial information, news or promotions, only with the data subject’s prior and express consent.
• (j) Optimizing internal processes and improving service quality.
• (k) Performing statistical analysis on website performance and usage.
• (l) Complying with applicable legal, accounting and tax obligations.
• (m) Resolving disputes, preventing fraud and enforcing contractual agreements.

Data will not be processed for purposes different from or incompatible with those stated. VULIX does not make decisions based solely on automated processing (including profiling) that produce legal effects for the data subject or significantly affect them.

04Legal bases for processing

Under Law No. 19,628, as amended by Law No. 21,719, VULIX processes data on one or more of the following legal bases:

Data subjects may withdraw their consent at any time, without retroactive effect, and object to processing based on legitimate interest as described in section 11.

05Rental services (Website as a Service)

5.1 Scope of service

Under monthly rental plans (WaaS), VULIX develops, publishes and manages the client’s website on a subscription basis. The client hires the right to use the website, not ownership of it.

5.2 Specific rental conditions

• The website is technically and operationally managed by VULIX for the full term of the contract.
• The client acquires a right to use the service, not ownership of the source code, design or infrastructure.
• The service remains active only while monthly payments are up to date under the contracted plan.
• In case of late or missed payment, VULIX may temporarily suspend the website after notice by email.
• After more than 30 calendar days of non-payment, VULIX may terminate the contract and close or delete the service.
• Content provided by the client (text, images, logos, videos) will be used exclusively to deliver the contracted service.
• Moving from rental to purchase will be assessed commercially and requires a specific agreement between the parties.

5.3 Changes to the service

The client may request changes or updates to the website under the terms of the contracted plan. Changes beyond the plan’s scope may incur additional charges, which will be communicated in advance.

5.4 Early termination by the client

The client may terminate the rental contract at any time by giving at least 15 days’ written notice. No refunds will be issued for partial periods already paid.

06Purchase services

6.1 Scope and delivery

Under purchase services, VULIX develops and delivers the finished website to the client, together with the corresponding administrative access (CMS, hosting, domain, etc.), as agreed in the commercial proposal.

6.2 Payment terms

• The total project price will be agreed in the commercial proposal or a specific contract.
• Generally, a down payment is required before development begins, with the balance due on delivery, unless another installment plan is agreed.
• VULIX reserves the right to suspend development if agreed payments are late.

6.3 Delivery and ownership

• Once full payment is received, the website and its access credentials are formally handed over.
• The client becomes the owner of the content custom-developed for their project.
• VULIX reserves the right to use the project as a reference or in its portfolio, unless otherwise agreed (see section 13.4).

6.4 Post-delivery warranty

VULIX provides a 15-calendar-day warranty from project delivery, during which functional errors attributable to the development will be fixed at no extra cost. Scope changes, new features and errors caused by the client’s modifications are not covered. This is without prejudice to the non-waivable rights granted to consumers under Law No. 19,496.

07Client obligations and responsibilities

By hiring VULIX’s services, the client agrees to:

• Provide truthful, up-to-date and complete information for the project.
• Deliver content (text, images, logos, videos) within the agreed deadlines and in the required formats.
• Respond to questions and approval requests within the agreed deadlines. Delays attributable to the client may extend delivery dates.
• Hold the necessary rights or licenses for all content and images provided to VULIX for use in the project.
• Pay the agreed amounts on time under the contracted plan.
• Not share access credentials to platforms managed by VULIX with unauthorized third parties.
• Promptly notify VULIX of any relevant change to their contact or billing details or project requirements.
• Refrain from making direct changes to systems or source code managed by VULIX under rental services, unless expressly authorized.
• When their website collects third parties’ personal data (for example, through forms or online stores), comply as the controller of that data with the applicable data protection laws (see section 17).

08Data retention

Personal data will be kept only for as long as necessary to fulfill the purposes for which it was collected:

• Clients: for as long as the contractual relationship is active and, once it ends, up to 5 years for administrative, accounting and legal compliance purposes.
• Inquiries or quotes that do not lead to a contract: up to 12 months from the last contact.
• Tax documents: for the period required by tax regulations.
• Server logs: for the minimum time needed for security purposes.

After these periods, data will be securely deleted or anonymized, unless a legal obligation requires it to be kept longer.

09Disclosure and transfer of data to third parties

VULIX does not sell, rent or trade personal data to third parties under any circumstances.

Data may only be shared with service providers strictly necessary to deliver the contracted service, who act as data processors, such as:

• Hosting, domain and server providers (for example, AWS, Cloudflare or Chilean hosting companies)
• Email and messaging services, including WhatsApp (Meta), VULIX’s main contact channel
• Email marketing and communication platforms (only with the data subject’s consent)
• Certified third-party payment gateways
• Web analytics tools, if enabled and with the user’s consent
• Technical support, outsourced development, accounting or legal advisory providers, under confidentiality agreements

In all cases, VULIX will require these providers to process data only on its instructions, confidentially and with appropriate security measures. Data may also be disclosed to public authorities when required by law or court order.

9.1 International transfers

Some of these providers (such as WhatsApp, email services and cloud services) store information on servers outside Chile, mainly in the United States. These transfers are carried out in accordance with Law No. 21,719, with providers offering adequate data protection safeguards, and are disclosed to data subjects through this document.

10Information security

VULIX implements technical and organizational measures appropriate to the risk to protect personal data against unauthorized access, loss, alteration or improper disclosure.

These measures include:

• SSL/TLS certificates on all managed websites
• Encryption of sensitive data in transit and at rest
• Regular backups and redundancy of critical data
• Access control and role management for internal systems
• Monitoring of suspicious activity and security alerts
• Internal policies for secure credential handling

However, VULIX cannot guarantee the absolute security of information transmitted over the Internet, as no system is completely infallible.

10.1 Security breaches

If a security breach affects personal data, VULIX will report it to the Personal Data Protection Agency by the fastest available means and without undue delay. When the breach may pose a risk to data subjects, VULIX will also inform them directly, in clear language, about what happened, the data affected and the measures taken.

11Data subject rights

Under Law No. 19,628, as amended by Law No. 21,719, data subjects have the following rights, which are personal, non-transferable and non-waivable:

Access

Confirm whether VULIX processes their data and, if so, access it and learn its source, purposes, recipients and retention period.

Rectification

Request the correction of inaccurate, incomplete or outdated data.

Erasure

Request the deletion of their data when it is no longer needed for the purpose for which it was collected, when consent has been withdrawn or when processing is unlawful, unless there is a legal obligation to keep it.

Objection

Object to the processing of their data for specific purposes, such as commercial communications or processing based on legitimate interest.

Portability

Receive their data in a structured, generic and commonly used electronic format and have it transmitted to another controller where technically possible.

Temporary blocking

Request the temporary suspension of processing while a rectification, erasure or objection request is being resolved.

Automated decisions

Not be subject to decisions based solely on automated processing of their data, including profiling, that produce legal effects or significantly affect them.

Withdrawal of consent

Withdraw consent at any time, without affecting the lawfulness of prior processing.

11.1 How to exercise your rights

To exercise these rights, send a written request to contacto@vulix.cl with the subject “Personal data rights”, stating your name, the right you wish to exercise, the data concerned and a means of verifying your identity. Exercising these rights is free of charge.

11.2 Response times

• VULIX will respond within 30 calendar days of receiving the request, extendable once by the same period when necessary, informing the data subject of the reason.
• Temporary blocking requests will be resolved within 2 business days.

11.3 Complaints to the authority

If VULIX does not respond in time or rejects the request in whole or in part, the data subject may file a complaint with the Personal Data Protection Agency, without prejudice to any other actions available to them.

12Cookie and tracking technology policy

12.1 What are cookies?

Cookies are small text files stored on the user’s device when visiting a website. They allow preferences to be remembered and certain features to be enabled.

12.2 Current use on www.vulix.cl

www.vulix.cl currently does not set analytics or marketing cookies and does not use third-party tracking pixels.

12.3 Types of cookies that may be used

Essential cookies

Required for the basic operation of the website. They do not require consent.

Analytics cookies

Measure traffic and user behavior to improve website performance (for example, Google Analytics). They will only be activated with prior consent.

Performance cookies

Optimize the website’s speed and loading experience.

Marketing cookies

Show relevant advertising based on the user’s interests. They will only be activated with prior, explicit consent.

12.4 Managing cookies

If VULIX adds non-essential cookies, the website will display a notice to accept or reject them, and users may change their choice at any time. Users can also configure, accept or reject cookies in their browser; the main browsers (Chrome, Firefox, Safari, Edge) provide instructions on their help pages.

12.5 Other tracking technologies

Tracking pixels, web beacons and similar technologies are subject to the same rules: they will only be used with the user’s prior consent.

13Intellectual property and copyright

13.1 Content of the VULIX website

All content published on www.vulix.cl, including text, images, graphics, logos, videos, source code, designs, trademarks and any other element, is the exclusive property of VULIX SpA or its licensors and is protected by the intellectual property laws in force in Chile.

Reproducing, distributing, modifying, publicly communicating or otherwise using such content without VULIX’s prior written authorization is expressly prohibited.

13.2 Ownership under rental services

Under monthly rental services, the intellectual property of the source code, templates, designs, systems and workflows developed by VULIX remains with VULIX SpA throughout the contract and after it ends.

The client only holds a non-exclusive right of use during the contract, which ends automatically when the contractual relationship ends.

13.3 Client content

Original content provided by the client (text, images, logos, brand materials) is the client’s exclusive property. VULIX will use it solely to deliver the contracted service and will not assign or sell it to third parties.

13.4 Portfolio and references

VULIX reserves the right to mention the client as a reference and to use images or screenshots of the project in its portfolio, website, social media and marketing materials, unless the client expressly requests otherwise in writing. Screenshots will not include third parties’ personal data.

14Responsibilities and limitation of liability

14.1 VULIX’s responsibilities

• VULIX undertakes to perform the contracted services diligently, with technical competence and in line with industry standards.
• VULIX undertakes to keep client information confidential.
• VULIX will promptly notify any situation that may affect the continuity or quality of the service.

14.2 Limitation of liability

To the extent permitted by law, VULIX is not liable for:

• Specific business results from using the website (for example, sales, leads or organic SEO rankings).
• Service interruptions caused by failures of third-party providers (hosting, DNS, Internet connectivity, external platforms).
• Data loss caused by external factors, cyberattacks or events beyond VULIX’s control, provided reasonable security measures were in place.
• Indirect damages, loss of profits or lost business opportunities.
• Errors or inaccuracies in content provided by the client and added to the website.
• Non-compliance with laws or regulations specific to the client’s business (for example, health or financial regulations).

14.3 Force majeure

VULIX will not be liable for failing to meet its obligations when the failure results from force majeure or unforeseeable events, including but not limited to natural disasters, pandemics, widespread digital infrastructure failures, large-scale cyberattacks, acts of authority or regulatory changes affecting the service.

15General terms of use of the website

Accessing and using www.vulix.cl implies acceptance of the following terms:

• Users agree to use the website lawfully and in accordance with these terms, morality and public order.
• Using the website for illegal, harmful or fraudulent activities, or activities that infringe third-party rights, is prohibited.
• Users may not reproduce, copy, distribute or modify the website’s content without VULIX’s express authorization.
• VULIX reserves the right to modify, suspend or cancel access to the website at any time without prior notice.
• Use of the website is at the user’s sole responsibility.

16Links to third-party websites

The VULIX website may contain links to third-party websites (including WhatsApp and our clients’ websites). These links are provided for reference only.

VULIX does not control and is not responsible for the content, privacy policies, security or practices of linked external websites. Accessing them is the user’s sole responsibility.

17VULIX as data processor

When VULIX builds, hosts or maintains a website or digital product that collects third parties’ personal data (for example, contact forms, bookings or online stores), the client is the controller of that data and VULIX acts as data processor. In that role, VULIX will:

• Process the data only on the client’s documented instructions and to deliver the service.
• Not use the data for its own purposes or disclose it to third parties, except to sub-processors needed for the service or when required by law.
• Keep the data confidential and apply appropriate security measures.
• Inform the client without undue delay of any security breach affecting that data.
• At the end of the service, return or delete the data as instructed by the client, unless there is a legal obligation to keep it.

18Children’s data

VULIX’s services are aimed at businesses and adults. VULIX does not knowingly collect personal data from children or teenagers. If it finds that a minor’s data was collected without the authorization of their parents or legal guardians, it will be deleted.

19Changes to this policy

VULIX reserves the right to amend this document at any time to reflect legal, case-law or regulatory changes, or changes to its own business practices.

Changes take effect when published on the website, with the date of the last update shown. Users are encouraged to review this document regularly. The current version will always be available at www.vulix.cl.

If substantial changes affect clients with active contracts, VULIX will notify them by email at least 15 days in advance.

20Governing law and jurisdiction

This document is governed by and construed in accordance with the laws of the Republic of Chile.

Any dispute arising from this document or from services provided by VULIX shall be submitted to the Ordinary Courts of Justice of Santiago, Chile.

Notwithstanding the above, consumers retain the rights granted by Law No. 19,496 on Consumer Protection and may turn to SERNAC (Chile’s National Consumer Service) or other competent bodies, as well as any mandatory consumer protection laws that apply where they live. On personal data matters, data subjects may also turn to the Personal Data Protection Agency.

21Contact details

Company

Vulix SpA

Email

contacto@vulix.cl

WhatsApp

+56 9 9153 4539

Website

www.vulix.cl

Location

Santiago, Chile

© 2026 VULIX SpA — All rights reserved. This document is subject to updates. The current version is available at www.vulix.cl.